Contact support
Include your property name, the affected dates, and a screenshot when possible. Never send passwords or one-time codes.
Account and sign-in help
Use the email address registered with your Upgradotel organization. If you cannot sign in or see the correct property, contact support from that address so we can safely verify access. You may also use the in-app Help & Support area after signing in.
Booking or channel issue
For urgent inventory or booking-sync issues, include the channel, reservation ID, room type, and stay dates. Keep the affected inventory closed on every relevant OTA until support confirms it is safe to reopen.
Privacy and account deletion
To request account deletion or exercise a privacy right, email us from the account owner's registered address. Read our Privacy Policy for details.
App information
Upgradotel is a companion app for active Upgradotel hotel and homestay accounts. Internet access is required for current booking, room, pricing, and channel data.