Information we process
- Account information: name, work email, phone number, user role, and authentication identifiers.
- Property information: property profile, rooms, rates, availability, channel mappings, policies, and billing-plan status.
- Guest and booking information: names, contact details, stay dates, reservation details, payment status, preferences, and notes entered by an authorized property user or received from a connected channel.
- Support and operational content: support requests, housekeeping updates, and actions taken in the service.
- Technical information: device and app version, IP address, security events, request logs, and diagnostics needed to keep the service reliable and secure.
Why we use it
We process information to authenticate users; operate bookings, rooms, pricing, channels, support, and billing; prevent fraud and overbookings; troubleshoot the service; comply with legal obligations; and improve product reliability. We do not sell personal information or use it for third-party advertising or cross-app tracking.
Hotels, guests, and responsibility
A property using Upgradotel controls the guest data it enters or connects to the service. Upgradotel processes that data on the property's instructions. Properties are responsible for providing any notices and obtaining any permissions required for their guests. Guests should normally contact the property first about their booking data.
Service providers and channel partners
We share only the information needed to operate the service with infrastructure, authentication, database, app-update, support, and channel-management providers. When a property connects an OTA or channel manager, booking, rate, inventory, and guest data may be exchanged with that provider at the property's direction. These providers may process information under their own terms and privacy policies.
Security and retention
We use access controls, encrypted transport, tenant isolation, secure credential storage, logging, and backups designed to protect information. We retain information while an account is active and as reasonably necessary for operations, disputes, security, accounting, and legal obligations. No system is perfectly secure, but we continually review and improve our safeguards.
Your choices
Authorized account users may review and correct much of their property data in the product. To request access, correction, export, or deletion of account information, contact us. Some records may be retained where required by law or legitimate security and accounting needs. You can stop optional notifications through device settings.
Website analytics
If you choose “Allow analytics,” we use Google Analytics to understand page visits and high-level product actions. We do not send guest details, property names, booking references, message content, form values, or other personally identifying information. You may clear or change this choice through your browser's site data controls at any time.
Children
Upgradotel is a business service for authorized hospitality professionals and is not directed to children. Guest details may include minors only when supplied by a property for a legitimate reservation or legal compliance purpose.
Changes and contact
We may update this policy as the service or legal requirements change. The effective date above will be revised when we do. Questions or privacy requests can be sent to upgradotel@gmail.com or +91 70922 33445.